UVA Marketplace Error (Resolved)

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Person typing on a laptop

Please note: as of Monday, 9/21/2020, this error has been resolved. For any questions, please contact the PSDS Systems Team at prs-sci@virginia.edu 

 

Due to an error in Marketplace, please limit your punchout and non-catalog orders to 3 lines or less.

 

An error occurs when a shopper attempts to return a Marketplace cart to the Integrated System (Oracle) with 4 or more lines. Currently, the Integrated System is only accepting Marketplace carts with 1-3 lines as shown below. These lines will be accepted at any quantity, but the addition of the 4th line will trigger this error: "UVA Marketplace: The shopping cart cannot be returned".

Image of shopping cart in Marketplace where only three lines in the cart

 

If you need to urgently submit a requisition with more than 3 lines, please submit a buyer's assist requisition.

 

PSDS is working with UVA ITS and Oracle for immediate resolution of this error. Please only submit carts with 1-3 lines until we send notification that the issue has been resolved.

 

For questions about this issue, please contact PSDS’s Business Solutions & Analysis team at (434) 297-4705 or at prs-sci@virginia.edu

 

 

Thank you,

 

University of Virginia Procurement & Supplier Diversity Services